Terms of Service

1. About DoneThat

DoneThat is operated by DoneThat LLC, a New York limited liability company (“DoneThat,” “we,” “us,” or “our”). We provide an online platform that connects independent business owners (“Buyers”) with experienced operators and advisors (“Experts”) for one-on-one advisory sessions. By accessing or using our platform at donethat.io, you agree to these Terms of Service (“Terms”).

2. Eligibility

You must be at least 18 years old and capable of entering into a binding agreement to use DoneThat. By using the platform, you represent that you meet these requirements. We reserve the right to terminate accounts that do not comply.

3. For Buyers

As a Buyer, you may browse Expert profiles and book advisory sessions. Sessions are offered in 30-minute and 60-minute formats. You acknowledge that:

• Experts are independent contractors, not employees or agents of DoneThat.
• Advice provided during sessions is informational only and does not constitute legal, financial, medical, or professional advice.
• You are responsible for decisions made based on information received during sessions.
• DoneThat does not guarantee the accuracy, completeness, or usefulness of any Expert's advice.

4. For Experts

Experts are independent contractors who offer advisory services through the DoneThat platform. By listing yourself as an Expert, you agree that:

• You are not an employee of DoneThat LLC and are responsible for your own taxes and obligations.
• You will accurately represent your experience, background, and qualifications in your profile.
• You will treat Buyers with professionalism and confidentiality.
• DoneThat reserves the right to approve, suspend, or remove Expert profiles at its sole discretion.

5. Payments and Refunds

All session payments are processed through our payment provider. DoneThat retains a platform fee from each transaction; the remainder is remitted to the Expert. Rates are set by each Expert and displayed on their profile.

Refunds may be issued at DoneThat's discretion in the event of a no-show by the Expert or a verified technical failure preventing the session from occurring. Sessions that are completed, even partially, are generally non-refundable.

Satisfaction guarantee: First-time buyers are eligible for a full refund on their first completed call if not satisfied. Refund requests must be submitted within 24 hours of the session by contacting mo@donethat.io. This guarantee applies once per customer.

6. Prohibited Conduct

You agree not to:

• Misrepresent your identity, qualifications, or business background.
• Use the platform to solicit Experts or Buyers for services outside of DoneThat.
• Record sessions without the explicit consent of all parties.
• Post false or misleading reviews.
• Engage in harassment, discrimination, or abusive behavior toward any user.
• Attempt to circumvent platform fees or payment systems.

7. Limitation of Liability

To the fullest extent permitted by law, DoneThat LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform or reliance on any Expert's advice. Our total liability to you for any claim shall not exceed the amount you paid for the session giving rise to the claim.

8. Privacy

Your use of DoneThat is subject to our Privacy Policy, which describes how we collect, use, and protect your information. By using the platform, you consent to the practices described therein.

9. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of the platform after changes are posted constitutes your acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in New York County, New York.

11. Contact

If you have questions about these Terms, please contact us at mo@donethat.io.